We're introducing email login to make signing in to your Vendor account easier.
If you're asked to update your account, you must verify an individual email address before you can use it to sign in.
Why do I need to verify my email address?
Each individual user account must have its own email address to enable email login. If multiple usernames share the same email address, additional users may need to add and verify individual email addresses to retain access.
How do I verify my email address?
- Sign in to your Vendor account using your username and password.
- Go to Storefront > Business Details.
- Find the User email field below your username.
- Enter your individual email address.
- Enter your current password and save your changes.
- Open the verification email sent to your new email address.
- Click the verification link.
The link is valid for 24 hours. You must click it before you can use your email address to log in.
Can I still use my username to log in?
Yes. You can continue signing in with your username and password after verifying your email address. You can also use your verified email address and password.
What if I can't find the verification email?
Check your inbox and spam folder. If you still can't find it, sign in using your username and password, return to Storefront > Business Details, and select Resend Verification Link.
What happens if I don't verify my email address?
If your account is included in the email-login rollout, you have 30 days to complete the required changes.
For accounts where multiple usernames share one email address for the same business, any secondary usernames that haven't completed the required changes may lose access after the deadline.
If you're unsure whether your account is affected, contact us through the chat at the bottom of the page.