Vendors

Billing & Payments

• What is the Promo Newsletter included in my contract?
• How long will it take to process my cancellation request?
• Why was my business contract cancelled?
• How do I cancel my contract due to business closure?
• How do I change/update my card details?
• How do I know if my payment has been received?
• See all 20 articles

Onboarding & Setup

• As a Vendor, how do I log in and/or reset my password?
• How can I remove my company from the portal?
• How can I change my vendor dashboard password?
• How does registration work?
• I cannot log into the APP?
• Why was my company removed without prior notice?
• See all 17 articles

My Storefront

• Have the changes I requested been made to my storefront?
• Why does a "Real Wedding" keep appearing after having deleted it?
• What are the best ways to improve my storefront?
• How can I improve the alignment of my photos?
• How do I edit my photos?
• Why can't I publish links to my website or social networks?
• See all 15 articles

Leads & Enquiries

• Why do I receive requests from couples with whom I have not had direct contact?
• Tips to Improve Vendor Response Rate from Lead Inquiries
• How A Vendor Can Manage and Reply to Messages from Couples
• How Can I Increase My Lead Volume, as a Vendor?
• Top Questions regarding Vendor Leads
• What to Do After Receiving a Lead from a Consumer?
• See all 12 articles

Reviews Management

• Why is my review waiting for validation?
• Why can't wedding reviews older than two years be published?
• What happens to a reported review that has not been accepted?
• Can I duplicate a review from one storefront to another?
• What happens to a reported review?
• How can I respond to a review as a Vendor?
• See all 17 articles