It is incredibly stressful when a vendor stops responding, especially when you are in the middle of wedding planning. We will do our best to help you locate them and verify if they are still active and in good standing on our platform.
Next steps:
- Let us reach out. Share the vendor's full business name with us, and our team will attempt to contact them directly through our internal channels to see if there is a communication delay.
- Check your documents. In the meantime, look through your signed contracts or initial email chains for alternative phone numbers, physical business addresses, or secondary contact persons.
- Understand the legal limit. Please note that per our Legal Terms, we cannot intervene in private financial disputes or "force" a specific transaction or refund.