Vendor Responses
Where the feature is available, vendors are highly encouraged to respond to reviews. Vendor responses must follow the exact same Content Standards outlined above and must remain strictly professional, constructive, and respectful at all times.
Handling Review Disputes
If a vendor believes a published review directly violates this policy, they have the right to flag it for dispute.
When investigating a disputed review, the Hitched team evaluates the content strictly for compliance with our platform policies.
⚠️ Important Limitation: We act as a neutral platform. We do not determine who is legally "right or wrong" in personal disagreements between vendors and clients, nor do we mediate contractual arguments, broken timelines, or refund disputes.
Refunds and Reviews
A client’s right to leave an honest review is completely independent of their financial dealings.
A pending refund request, a signed refund agreement, or a completed refund payment does not cancel or affect a client's eligibility to review a vendor.
Clients are welcome to voluntarily update their review if an amicable financial resolution is reached, but they are under no platform obligation to do so.
Appeals & Policy Enforcement
Where required by applicable local laws, users may be granted the opportunity to formally appeal specific review-related decisions made by our moderation team.
Enforcement Measures
If a review or a vendor response is found to be in violation of this policy, we will take immediate corrective action, which may include:
Temporarily or permanently removing the offending content.
Preventing the initial publication of the draft.
Issuing formal account warnings to the user.
Restricting specific dashboard or account features.
Temporarily suspending or permanently terminating platform accounts.
Need More Information?
To learn more about the technical steps for sending review links, crafting professional replies, or managing your storefront score, please explore our dedicated Reviews support directory.