Your advertising subscription is governed by the specific terms outlined in your signed vendor contract. To help you manage your account effectively, here is a breakdown of how contract durations, auto-renewals, and cancellations are processed.
Contract Duration
All standard marketplace contracts on our platform have an initial term of 12 months.
During this initial 12-month period, your subscription must remain active for the full duration of the agreed term. Mid-term cancellations during this initial year are not supported by the standard platform contract.
Managing Renewal and Cancellation
Stopping Automatic Renewal
Once your initial 12-month contract has run its course, you have the option to prevent the subscription from automatically renewing for another cycle. To set this up so your account safely transitions at the end of its term, you simply need to contact our support team.
Cancelling Your Subscription
You can formally cancel your active subscription at any time after your initial contract term has concluded, provided you meet the following two criteria:
You are not currently locked into a newly agreed-upon contract term.
You provide our team with at least one month's notice.
Once submitted, our account team will audit your billing history and outline the final next steps for your storefront.
Step-by-Step: How to Request a Cancellation
If you have decided not to renew your services, please submit a formal request to our team.
⚠️ Important Security Requirement: To protect your data, you must send this request from the primary email address currently associated with your Vendor account.
What to Include in Your Email:
To help us process your request without administrative delays, please explicitly include the following details:
Your Official Business Name (as it appears on your live storefront).
A Clear Cancellation Request Statement (specifying whether you want to stop auto-renewal or cancel post-term).
Your Cancellation Reason (your feedback helps us improve our platform features for other wedding businesses).
Once received, an account representative will reply to confirm your final operational date and wrap up any final billing cycles.