When a couple reaches out to you, managing the conversation efficiently is key to building a strong relationship. Keeping your inbox organized and responding promptly directly impacts your booking success rate.
Step-by-Step: Viewing and Replying to Enquiries
How to View Your Messages
Sign in to your Vendor account.
Open the My Leads/Enquiries section from your dashboard.
Select the specific conversation you want to review. Here, you will see the initial details provided by the couple along with any historical message threads.
How to Reply to a Message
Open the active conversation.
Review the couple's specific event details and requirements.
Type your response in the message field.
Click Send.
Best Practices for Vendor Communication
To maximize your booking potential, use these four communication strategies:
Respond Quickly: Aim to reply within 24 hours whenever possible. Couples frequently message multiple vendors at once; a fast reply keeps your business at the top of their minds.
Personalize the Interaction: Avoid generic templates. Reference specific details the couple provided in their inquiry, such as their wedding date, chosen venue, or the specific services they requested.
Keep it Clear and Concise: Answer the couple’s questions directly. Focus on providing the exact details they need to confidently take the next step with you.
End with an Actionable Question: Keep the momentum going by concluding your message with an engaging, open-ended question.
Examples of Great Closing Questions:
"Have you already selected your wedding venue, or are you still browsing?"
"What specific style or theme are you envisioning for your big day?"
"Would you like to schedule a quick phone consultation this week to go over options?"
The Art of the Follow-Up
Don't panic if a couple doesn't reply immediately—wedding planning can be overwhelming. If you haven't heard back after a few days, send a friendly, polite follow-up message. A gentle check-in reminds them of your availability and demonstrates that you are genuinely invested in helping them bring their wedding vision to life.